Frequently Asked Questions
Everything you need to know about shopping with The Frankie Shop.
How long will it take to receive my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by destination, generally ranging from 7-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel and final sale pieces, are non-returnable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How do I know which size to choose?
Each product page features a detailed size guide and specific fit notes. Since many of our signature styles are designed with an oversized aesthetic, we recommend checking the measurements provided.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center for processing. Therefore, we are unable to make modifications or cancellations. Please ensure all details are correct before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for split-payment options.